It was Stephen Covey who said, “Next to physical survival, the greatest need of a human being is psychological survival—to be understood, to be affirmed, to be validated, to be appreciated.” It’s a philosophy that Judy Umlas, Senior Vice-President of International Institute for Learning, lives every day. She is such a passionate giver of acknowledgment that she has written The Power of Acknowledgment and Grateful Leadership to tout its many benefits.

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